Shipping Policy
Shipping Policy
Crystal Arts 3D
At Crystal Arts 3D, every piece is custom-crafted from your photo using precision 3D laser engraving inside premium optical crystal. Because each crystal is made specifically for you, our production process ensures the highest level of quality and detail.
Below is how our shipping process works.
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Processing Time
All Crystal Arts 3D products are custom made to order.
Production typically takes:
2–4 business days
During peak seasons (Valentine’s Day, Mother’s Day, Christmas), processing may take slightly longer due to high demand.
Once your crystal is engraved, it will be carefully inspected and prepared for shipment.
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Shipping Time
Estimated delivery times:
USA & Canada
5–8 business days
International Orders
7–12 business days
Shipping times may vary depending on customs clearance and local courier services.
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Free Shipping
We proudly offer FREE shipping to USA & Canada on all orders.
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Order Tracking
Once your order ships, you will receive a tracking number via email so you can follow your crystal’s journey to your doorstep.
Tracking information is typically updated within 24–48 hours after shipment.
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Address Accuracy
Please ensure your shipping address is correct at checkout.
Crystal Arts 3D cannot be responsible for orders shipped to incorrectly entered addresses.
If you notice a mistake, contact us within 12 hours of ordering.
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Damaged or Lost Packages
We carefully package every crystal to ensure it arrives safely.
If your order arrives damaged or is lost during shipping, please contact us within 48 hours of delivery, and our team will arrange a replacement or solution.
Please include photos of the product and packaging when reporting damage.
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Customs & Duties (International Orders)
International orders may be subject to customs duties or taxes depending on your country’s regulations.
These charges are the responsibility of the customer.
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Need Help?
If you have any questions about your order, feel free to contact us:
Email: support@crystalarts3d.com
Customer Support: Available 24/7
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Thank you for choosing Crystal Arts 3D — where your memories are transformed into timeless crystal art.
